Much has been written about the high asset value of employees and how organisations are now operating against a background of constant change. The attitude and behaviour of employees in this situation often has a marked (+/-) impact on those who come into contact with that organisation, e.g. customers.

Our approach recognises that the achievement of excellent customer service by an organisation is impossible if employees do not believe in the management vision and goals of the organisation they work for, or if they are not able to clearly understand their role in the delivery of customer service. As such, Accord conducts employee opinion surveys across a wide range of workplace issues designed to help organisations capitalise on their human resources.

"I would like to express our thanks for the excellent job you did on our behalf in the compilation and analysis of this year's Employee Opinion Survey. I have received complimentary feedback from the Management Committee on an extremely well written report that has provided us with very clear and targeted information on the feelings of our staff"
(Jim Semple, HR Director, Susbscription Services Ltd)

Is YOUR organisation concerned about staff retention?

In an era where the desire to recruit and retain qualified, experienced staff with strong technical and personal communication skills are at a premium, enlightened organisations are taking a more sophisticated look at issues impacting upon employee commitment, such as job satisfaction, work-life balance, flexible working, workplace stress, personal development, manager relations, internal communications, etc.

"Your research and findings have been very well received in the council. Senior Managers have commented on your skills in dealing with such a complex and sensitive issue (workplace diversity). The professionalism, expertise and the enthusiasm which you applied to this research has proved infectious"
(Pat Tsakpo, Ass. Head of Corporate Personnel Services, Gloucester City Council)

Accord's approach to employee opinion research has been particularly welcomed by those organisations involved with Investors In People (IIP), providing valuable measurement and feedback for the IIP assessors, including the calculation of workplace satisfaction and employee loyalty indices, stress indicators or referencing workplace diversity.

"Thank you for such an excellent job conducting our annual employee survey as part of our commitment to Investors in People. I was particularly impressed by your enthusiastic and helpful approach"
(Janet Bolton, HR Director, Brunelcare)

Contact us today to find out how our research services can contribute to your human resource concerns; call us on 0117 942 7331, e-mail enquiries@accordmrs.co.uk or complete our visitor survey.